**IT IS PARAMOUNT YOU READ THE FOLLOWING IN ITS ENTIRETY AND UNDERSTAND THE PROCESS BEFORE CONTINUING**
If you are not ready to place your food order but know that you would definitely want a delivery slot and time, you can follow the below instructions to claim a reservation slot, please note this is optional and just guarantees your chosen date and time. If however you want to fill your basket with your order now, there is no need to reserve a slot, please just shop the site and head to the checkout once ready.
Please note that reservations are NON REFUNDABLE and NON TRANSFERABLE between dates. We would only recommend making a reservation if you are 100% sure you can take the delivery on the chosen day and between your chosen time frames selected at checkout. (Dpd customers wont be presented with time frames)
The cost of the reservation slot will be a £30.00 upfront payment. You will receive an email shortly after paying with a discount code worth £30.00 to use against your food shop when you are ready to order. PLEASE NOTE - You must manually enter your discount code for £30 off your shopping THIS IS NOT AUTOMATICALLY DEDUCTED We cannot refund the £30 therefore it is vital you use your discount code at the checkout BEFORE paying.
This Reservation entitles you to 1 reservation date per transaction. To reserve multiple dates you need to finish one checkout first before attempting to come back to this page and then making a new order for a separate date and a separate charge of £30 and so on.
If you would like to continue please follow the below steps:
1. Add this £30.00 item in to your basket ALONE (No other items in the basket)
2. Head to the checkout and enter your postcode
3. Choose the desired date presented on the calendar followed by your preferred time slot. (DPD deliveries will not be presented with a time slot as the courier service will send out their ETA 1 day before your delivery)
4. Please continue by pressing the green Checkout button
5. You will be taken to the checkout to complete your contact and payment details, once these details have been entered continue to payment and confirm the order. £30 Will be charged to your payment details and you will be given an order number, this is your reservation order, you have now obtained a slot. (Please note that for DPD deliveries the delivery charge of £7 will be added at the checkout point. The £7 charge will be refunded if you later place items to the value of over £50.)
6. Sit back and wait for us to email with your £30 store credit code along with instructions on how to add to your order and the cut off time limits in place. It is imperative that you read the email and follow the instructions correctly.
I don’t understand this system at all I contacted your customer care department and received a response that left me even more confused and belittled.
The reserve slot is an option available for those who want to place an order but aren't sure what they want at that moment in time, to do this it is a £30 charge. We then send a discount code through email with instructions, these instructions are also in the product description.
To do this you choose the delivery date you would like to reserve a slot for, pay the £30, receive your email with discount code. When you are ready to place your order, you do this as usual and put the code in at the checkout to claim the £30 back that you have pre-paid for the slot. Hope this helps :)
first time i've used the Sunday slot very impressed easy to use
Thank you very much!
I understand why Delifresh are doing this but I do think it’s a bit confusing and I had to call to get the code as it never arrived. It’s a bit clunky.
I think it would be better if you couldn’t reserve a slot until your basket was a minimum of £30 but that the basket was editable until the cut off date, allowing things to be removed as well as added but still maintaining the minimum spend. Would honestly be a lot better.
Hi Ann, thanks so much for taking the time to let us know your thoughts on the Slot Reservation Service, we're sorry about the hiccups you've had so far with it!
We completley agree with you that it would be ideal to have the availablility to pick a time and date, and then edit the basket untill the cuttoff date but unfortunately the amount of cost and rescources this would require is monumental, we are constantly developing the service to improve it and make it easier to use for you, hopefully soon we will have this offering! Thanks for your support Ann!
Both my husband and I when you were getting DPD to deliver your food parcels we had a slight panic, then I thought do DPD actually know what is in the parcels! We found last Christmas reserving easier, can't seem to understand when we will get our £7 back when we spent over £70
Hi Karen, DPD are aware we are a food business.
We had a few issues with our christmas reserve which people found difficult so we've adapted this slightly, all of the instructions are in the description and email with your code.
We require for you to place your order before we can refund any postage as some may not spend over the amount to get free delivery on their orders, so we're looking of ways to improve this. We've sent you an email reply and we'll get your delivery fee refunded for you :)
I don’t know how it works, completely confused can someone help me out?
Hi Michael, we've sent you an email reply to your review. If you could respond with the queries you have around this it would be great.
It isn't anything you have to use, it is just an added feature for those who asked to be able to reserve a slot as they weren't sure what they wanted at the time. There are instructions on the page to explain this but if you are still confused we're happy to help :)