Frequently Asked Questions

Welcome to our FAQ Page - Below there are answers to questions asked the most.

Placing Orders

YES you can - In order to add to orders already placed with mydelifresh please follow the below instructions. 

To watch a video click here This will take you to facebook to watch the video 

**Please Note**

All additions must be made 72 hours prior to your original order delivery date 

Fresh Meat or Fresh Fish is not availabale to for addition at this time. 

To add items to an order already placed with Mydelifresh, please search for the product Order Additions using the search function or clicking this link ADD TO YOUR ORDER   

Once located simply add this item into your basket along with the other items you require.

When you come to checkout, please select the Order Additions tab and select your ORIGINAL order delivery date to move through to the payment screen and complete. 

We will capture your addition and deliver it on the same date as your original order.

Failure to add this item into your basket will mean you generate a new order with charges and seperate delivery date.

**Any additional orders placed through this procedure which don't sync with original orders will be refunded along with any additions of fresh meat and not delivered.

This communication is driven by the details you input during the checkout
process. Please ensure spelling is checked before submitting. Also please check any JUNK/SPAM folders you may have within your email service.
If you still cant locate please email info@mydelifresh.com

  

Please update your browser - IE browsers are not compatible with our site. (Google Chrome, Edge, Firefox, Safari are all ok) 

We will not sub any products that we may be short - We always work hard in
making sure we fulfil all orders.

If a shortage does arrive, we will refund the missing items before despatch. 

During the checkout process, please populate the NOTES section with appropriate comments which we will capture on processing your requirements 

To cancel your order, please call 01274 743737 or email info@mydelifresh.com before 12 noon the day before your delivery date

Delivery

When you reach the checkout process, you will have the option to pick a delivery day for your order. 

On your confirmation email you recieve after placing your order with us there is a button which reds VIEW MY ORDER - Clicking this will reroute you to your order infomation page where your delivery date you selected will be visable 

You can check if we provide into your area on our homepage - Simply input your postcode and cross your fingers.

To change your delivery date, please email info@mydelifresh.com

On your order delivery date, your order will be with you anytime between 8 am - 6 pm 

 Please check your delivery date is the present date. We deliver between the
hours of 8am - 6pm If your order hasnt arrived in this period and you havent received a card through the door or contact via phone please email - info@mydelifresh.com

Postcodes available for delivery include:

All - BD

All - LS

WF - 1,2,3,4,5,6,7,8,9,10,12,13,14,15,16,17,90 

HX - 1,2,3,4,5,6,7

HD - 1,2,3,4,5,6,7,8,9 

HG - 1,2,3,4,5 

YO - 1,10,19,23,24,26,30,31,32,41,51,61 

S - 1,2,3,4,5,6,7,9,10,35,60,70,71,72,73,74,75

NE23,24,13,5,12,27,25,26,28,29,30,6,7,2,1,4,11,83,98,8,10,31,32,33,34,35,367,46,45,43,42,41,42,17,39,21,16,44,40,15,18,47,20

Please enter your postcode in the checkout for availble delivery days.

Contact

Our customer service team are available 8 am - 6 pm - Monday/Friday
(Saturday: 8 am - 2 pm) The best way to contact us by emailing info@mydelifresh.com

 “Please provide your order ref #12345, along with your name and postcode to enable our Customer Service Team to help”  

 Please email any queries to info@mydelifresh.com we will respond
ASAP if you require a call back please state in the subject of your email.
 

We source and stock a vast range of products. If there is something you require please submit a product Request via: info@mydelifresh.com

Please email: info@mydelifresh.com with as much detail around the error as possible 

Other Questions

No this isnt possible all payments must be made through Mydelifresh.com 

No due to safety reasons at this time Click & Collect is unavailble.

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